Return Policy

GoodShiz LLC – Return/Refund/Exchange Policy

Note: All orders placed on amazon.com or another external ecommerce platform must process any customer support issues through the respective original purchase platform.

Effective Date: 03/23/26

At GoodShiz LLC (“Company,” “we,” “our,” or “us”), customer satisfaction with us and our GoodShiz is important to us. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges regarding purchases made through this website.

1. Returns Eligibility

   • We accept returns under the following conditions:

     • The item must be unused and in its original condition

     • The item must be returned in its original packaging

     • The return request must be made within 30 days of delivery

   • We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

   • The following items are not eligible for return:

     • Items marked as final sale

     • Used or damaged items not due to our error

     • Perishable or consumable goods (if applicable)

3. Return Process

   • To initiate a return:

     • Contact us at: support@goodshiz.com

     • Provide your order number and reason for return

   • If your return is approved:

     • You will receive return instructions

     • You may be responsible for return shipping costs unless the item is defective or incorrect

4. Refunds

   • Once your return is received and inspected:

     • Approved refunds will be issued to your original payment method

     • Processing time may take 5–10 business days depending on your payment provider

   • We reserve the right to issue partial refunds if:

     • The item is not in its original condition

     • The item is returned damaged or missing parts

5. Exchanges

   • We replace items only if they are:

     • Defective

     • Damaged

     • Incorrect (wrong item sent)

   • If you need an exchange, contact us at support@goodshiz.com

6. Damaged or Defective Items

   • If your item arrives damaged or defective:

     • Contact us within 7 days of delivery

     • Provide photos of the item and packaging

   • We will work with you to provide a replacement or refund.

7. Third-Party Marketplace Purchases

   • If you purchased a product through a third-party platform such as Amazon:

     • Returns and refunds are subject to that platform’s policies

     • Please follow the return process through that platform

8. Shipping Costs

   • Original shipping costs are non-refundable unless the return is due to our error

   • Customers are responsible for return shipping unless otherwise stated

9. Late or Missing Refunds

   • If you have not received a refund:

     • Check your bank account again

     • Contact your credit card company or payment provider

     • If the issue persists, contact us at support@goodshiz.com

10. Changes to This Policy

    • We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

    • If you have any questions about this Refund Policy, please contact us at:

      • Email: support@goodshiz.com

      • Postal Mail: GoodShiz LLC - 5900 Balcones Drive ste 100, Austin, TX 78731, USA

12. End of Refund Policy

All companies typically need to have a return policy. But. It's all GoodShiz.